Request a Quote
Please fill out the form below to request a quote for our corporate services
questions for online orders
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Can I specify a date I would like my order shipped?
We completely understand that many orders placed through our online store are intended for special occasions or gifting. To accommodate your preferences, we've included a 'Desired Arrival Date' option on all our product pages. Additionally, during the checkout process, you'll find a 'Special Instructions' area where you can leave us any specific notes.
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What if I am not happy with my order?
We don't bite, please contact us at hello@cloudtheory.com.au
Please see our full return policy here.
If your order arrives damaged due to shipping, please email us with a photo and we will assess whether it’s a partial refund or a full refund.
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How soon will my order be dispatched?
We operate our shipping schedule Monday through Friday, dispatching most orders within 2-3 business days unless you've specified a particular date or week for delivery. While we strive to maintain this timeline, please be aware that during peak sales periods, there may be occasional delays.
If you require your order by a specific date, we kindly ask you to leave us a note at checkout. Your satisfaction is our priority, and we'll do our best to accommodate your preferences and ensure a timely delivery experience.
