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• Dispatch Days: Orders are processed and dispatched Monday through Thursday each week.
• Order Sequence: Standard shipping orders are dispatched in the order they are received.
• Event Dates: For orders associated with specific event dates, we recommend selecting Express Post to ensure timely delivery.

Shipping Methods and Estimated Delivery Times:

We primarily use Australia Post for our shipments. Estimated delivery times are as follows:

• Within Australia:
• New Zealand:
• United States:

Please note: These timeframes are estimates only and may vary due to customs processing, postal delays, and other factors beyond our control.

Pre-Orders for Holidays:

• Pre-orders for holiday-specific products will be shipped on the date indicated on the product description page.
• Orders will not be delivered on the exact holiday date (e.g., Easter Day) but in the week leading up to the holiday.
• Any additional products ordered with a holiday pre-order will be shipped together with the holiday product(s).

Shipping Instructions:

• We do not accept custom shipping instructions like "Leave under verandah" as we use a third-party carrier (Australia Post) and cannot dictate where parcels are left.

Liability and Responsibilities:

• Domestic Orders (Australia):
• International Orders (New Zealand, USA, UK, etc.):

Local Pickup (Adelaide, SA)

We offer local pickup from our production kitchen in Cavan, South Australia:

📍 Address:
Cloud Theory Production Kitchen
6 CB Fisher Drive, Cavan SA 5094
(Office next to Zeea's Cafe)

⏰ Pickup Times:
Monday - Friday: 7:30 AM - 3:00 PM

📩 How It Works:

• Once your order is ready, we will email you to arrange a day and time for pickup.
• Please ensure you collect your order within business hours.

See full Shipping Policy for more.