Shipping

Cloud Theory ships throughout Australia using Australia Post as our third party shipping carrier, and we only use their Express option due to the perishable nature of our product.

Orders are shipped via Express Post once per week on MondaysTuesdays and Wednesdays (Weds are for capital cities addresses only excluding Darwin & Perth). This is to ensure that orders arrive by the end of the week and not have to sit over the weekend at an Aus Post facility.  The order cut-off for Wednesday shipping is 11:59 PM ACDT Tuesday. All orders placed 12:00 AM ACDT Wednesday and later will be shipped the following Monday or Tuesday. Cloud Theory is not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for Australia Post. Cloud Theory is not responsible
for any Australia Post delivery delays.

If your order is for a gift, you can leave us a desired arrival date in the product page and we will ship your order out the week that is closest to your desired arrival date. 

Parties & Event Orders - For products in our Parties & Events category, you have the option to let us know your event date and we will ship your order out the week of the event. 

Please no shipping instructions i.e. “leave under the tree next to the front door” or “deliver between 9am-11am” because we are not able to give Aus Post instructions. They deliver like normal mail.

Pre-orders for holidays (i.e. Valentine’s Day, Easter, Mother’s Day, Christmas)

Holiday pre-orders are not shipped until the date indicated in the product description page.

Orders are shipped via Australia Post, so they will not be delivered on the holiday date i.e. Easter Day, but the week leading up that holiday. All other products ordered in conjunction with the holiday product will be shipped on the same day as the holiday product(s). 

For our for Easter 2021 Collection orders are dispatched starting Thursday March 25th. If you require a specific arrival date, please contact us at hello@cloudtheory.com.au to make arrangements.

Easter pre-orders are closed on Sunday 28th March at 11.59pm (ACDT).

Estimated Arrival Dates after shipping:

Once dispatched on a Monday or Tuesday, you order will arrive:

Western Australia

  • -Perth and surrounding metropolitan areas 2-3 days
  • -Regional areas 3-4 days (sometimes more depending on how remote)

Northern Territory

  • -Darwin 2-4 days
  • -Regional areas 3-4 days (sometimes more depending on how remote)


Queensland

  • -Brisbane and surrounding metropolitan areas 1-2 days
  • -Northern QLD & Regional areas 3-4 days (sometimes moredepending on how remote)


New South Wales

  • -Sydney and surrounding metropolitan areas 1-2 days
  • -Regional areas 3-4 days (sometimes more depending on how remote)


Tasmania

  • -Hobart 2-3 days
  • -Regional areas 3-4 days (sometimes more depending on how remote)


ACT

  • -Canberra 1-2 days
  • -Regional areas 3-4 days (sometimes more depending on how remote)


Victoria

  • -Melbourne and surrounding metropolitan areas 1-2 days
  • -Regional areas 3-4 days (sometimes more depending on how remote)


South Australia

  • -Adelaide and surrounding metropolitan areas 1-2 days
  • -Regional areas 2-3 days (sometimes more depending on how remote)


Local Pick-Up
Jenna Rae Cakes offers pick up of orders at our production premise located at 66 Mylkappa
Rd, Birdwood South Australia 5234 (Celler-Door) during our open hours, but we do require
that you email us at hello@cloudtheory.com.au to arrange pick up date and time.

Creative License

At Cloud Theory, our marshmallow maker will follow customer provided recommendations,
directions and specifications to the best of their ability. However, creative license is often
needed to ensure that every product that leaves our premise will reflect our highest of
standards. Every item that leaves our kitchen is handmade, meaning each item is unique.
Cloud Theory cannot guarantee 100% accuracy in regards to colour matching, and
decorations.


Contact
The Cloud Theory Customer Service Team is in the office responding to emails in the order
they are received Monday – Friday. Please email hello@cloudtheory.com.au and our team
will get back to you as soon as they are able.