Order Policy


Cloud Theory ships throughout Australia using Australia Post as our third party shipping carrier, and we only use the Express option due to the perishable nature of our product. Express shipping is for transit time and not how quickly your order is dispatched.  

Orders are dispatched Monday - Thursday depending on the desired week you would like your order to arrive by. If no date selected, we will ship out in the numerical order we receive your order. We can not guarantee arrival on specific date, only the week. If you need your order by a particular date, we recommend you select the shipping date one week before that date. 

Most products have a 3 months shelf-life in the fridge and 1 month in ambient

Please allow up to 3 business days for the order to be processed for despatch. The below is a guideline of when you can expect delivery from date of despatch:
VIC 1 - 2 days metro / 2 - 4 regional
NSW / ACT 1 - 2 days metro / 2 - 4 regional
QLD 1 - 2 days metro / 3 - 4 regional 
NT 3 - 6 days 
SA 1 - 2 days
WA 1 - 3 days metro / 4 - 7 days regional 
TAS 3 - 5 days metro 


Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for Australia Post. Cloud Theory is not responsible for any Australia Post delivery delays.


Please no shipping instructions i.e. “leave under the tree next to the front door” or “deliver between 9am-11am” because we are not able to give Aus Post instructions. They deliver like normal mail.

Pre-orders for holidays (i.e. Valentine’s Day, Easter, Mother’s Day, Christmas)

Holiday pre-orders are not shipped until the date indicated in the product description page.

Orders are shipped via Australia Post, so they will not be delivered on the holiday date i.e. Easter Day, but the week leading up that holiday. All other products ordered in conjunction with the holiday product will be shipped on the same day as the holiday product(s). 


Local Pick-Up
Cloud Theory offers pick up of orders at our production premise located at 6 CB Fisher Drive, SA 5094 during our open hours, but we do require
that you email us at hello@cloudtheory.com.au to arrange pick up date and time.

Creative License

At Cloud Theory, our marshmallow maker will follow customer provided recommendations,
directions and specifications to the best of their ability. However, creative license is often
needed to ensure that every product that leaves our premise will reflect our highest of
standards. Every item that leaves our kitchen is handmade, meaning each item is unique.
Cloud Theory cannot guarantee 100% accuracy in regards to colour matching, and

The Cloud Theory Customer Service Team is in the office responding to emails in the order
they are received Monday – Friday. Please email hello@cloudtheory.com.au and our team
will get back to you as soon as they are able.

Australia Wide

Costco Wholesale

New South Whales